Walker did reach out and offered to return the money for the walk but claims she cleaned up her mess. WORST Company ever. And I have been unable deactivate my account for the past year. It was one of the worst days of their lives. ~ Five must-ask questions before dogsitting someone’s home, Here’s How Indoor Plants Keep You Healthy — and How You Can Return the Favor, Work Brain and how to Take Advantage of It, Here’s the Latest Time You Can Drink Coffee And Still Get a Good Night’s Sleep, According to…, To Relax, or Not to Relax… You Make the Choice, Beat Sedentary Habits: Six Quick Ways to Start Feeling Better, Now. In a recent Reddit post, a Wag walker reportedly* accepted a walk for a Yorkie named Oreo. Hi, please send an email to firstname.lastname@example.org, we'd like to look into this. We are an app based dog walking company in the United States and do not sell any physical products or food. Hi Eric, thanks for the review. They already have their money at that point. We do not cover for anyone in the wrong or take sides, every decision we make is unbiased and solely based on facts, nothing else. Puke all over my children's bathroom- toilet, lightswitches, wall. However, when I tried to message Dominica S, I … Walker credentials Email: Password: Having trouble? Hi Allison, thanks so much for the review! According to its website, Wag! Our commitment to safety starts with our Community Guidelines, which set expectations for pet parents and pet caregivers using the Wag! Rover keeps 20% of what the walker makes. Choose from a range of experienced dog walkers nearby. Wag! I loved animals, so I figured Wag would be a good fit for me. actually asked me to keep the clothes for a few days to see if the walker came back for them! I had them cancel it and thankfully I was able to get a family friend to go over to our house to let them out at almost 10 at night by this point. That means lots of people may overlook you. This is crazy, Hi Larry, this does not sound right! Book convenient pet care in your neighborhood with the Wag! Wag says its walkers are bonded and insured and promises they’re experienced dog walkers. platform. If I don't catch it, my walker would come 2 hours early. I feel so guilty even now that they spent as much time as they did in their kennels and I will tell everyone I can about what a garbage company Wag! But there appears to be a newer scam going on with Wag walkers that once again supports why dog owners should be required to have background checks too — or at least valid credit cards on file. Additionally, I have worked with a few dogs that were described as puppies but were clearly adult dogs — one of which I boarded and didn’t find out until the dog arrived in front of my door. There are upsides and downsides to the owner wanting to “take” you to the dog: I’ve only run into two owners (both new to the platform) who stood outside to meet me with their dogs. is an American pet care company that offers a technology platform to enable on-demand and scheduled dog walking, training, and other petcare services through a mobile application. We are currently showing a past-due balance on your account. app. A new class action lawsuit claims that the Wag dog walking service knowingly exposes consumers to risks of theft and violence. I have had walkers urinate on my floor (my dog doesn’t even do this!) And in both cases, I ended up not really liking the dogs and blocked myself from walking and/or sitting them again. If you would like to discuss your situation further, please send an email to email@example.com, Hi there! The app does not allow you to cancel your account OR delete your credit card information and the company has zero contact information listed. Wag! Do NOT use Wag! But right after the call, they received a Wag! How does that not deserve a review?? Hi Nelasia! Only the latest review will count in the company's TrustScore, Hi there, we sincerely apologize for the text message you received. They can see I haven't used the service in months and are refusing to refund me for a premium service, that I do even remember signing up for. app. Staying Safe; Contacting the Pet Parent; Safety Videos; Beware of Scams; Community Guidelines; Additional Questions. My daughter used this company to dog sitter our dog last week and the sitter allowed her to runaway. My husband and I were planning an over night camping trip about 2 hours out of town and scheduled a few drop in visits to let our pups out in the evening after we left, then in the morning before we got home. I had already made it three hours away. Dog walkers on Wag! It made sense for me to use Wag. Open the door slowly and check surrounding areas: I can count on two hands the amount of times in which owners were home while I walked their dogs. I have had nothing but good experiences as a Wag walker. Customer service rep Cassidy is the reason for the 1 Star. If you have any questions, please email firstname.lastname@example.org. nor Rover provide benefits for walkers, besides advertising profiles for walkers … Other dogs do not understand why you’re walking them in the opposite direction of their owners and immediately protest. Pay attention to your surroundings near business addresses: While a business address may seem safer than a quiet, residential street where someone can jump out of the bushes without anyone noticing, business addresses are also in heavy traffic areas. to ensure a safe platform; from walks to sittings and boardings, to veterinary chats and training, Wag! I was trying to get a walker for 7 hours on their app. Sara contacted the dog walker, who told her that Winnie was home safe. Bonus—you’ll get plenty of exercise. © 2021 Trustpilot, Inc. All rights reserved. The app is HORRIBLE. Very low entry and easy work if you can handle dogs. This month, the company announced that they will be transitioning to … Find the best Dog Walkers near you on Yelp - see all Dog Walkers open now. puts safety first. Hallway, foyer, floors, walls, doors, baseboards, etc all covered with vomit. This is something we don't like to hear and would like to look into this for you, please send an email to email@example.com. is. -- a bigger, national company -- is practicing social distancing for pickups and drop-offs, plus masks and gloves for all of their walkers. We apologize that you feel this way. An unfamiliar phone number called after the walk was canceled to ask the walker to go back to that address. Recommended Read: “Wag! Whether you’re looking for daily walks, planning a trip, stuck at work, or just want your best friend to have… Wag walker are independent contactors that work thru wag. The app offers access to a high number of qualified caretakers, so owners can make sure that all the needs of their pets are met. Wag! She said since I cancelled after a walker was assigned I must pay the $5. I've had this video ready and set for you guys for a couple of days now. We apologize that you are having issues with the app functionality. Use Rover!!!! Three-wheel walker. Did I mention how unprofessional/cheap the app is? I’ve also seen this play out with dogs who were visually or hearing impaired. Wag! I messaged them 3 days ago and never heard back. The reps need to give time to each customer to understand what's going on. Flat out unaccountable and irresponsible while they hide the fact walkers are not doing their job. Los Angeles, CA - September 10, 2018 - Wag!, the on-demand dog walking and boarding app, announced the appointment of an advisory board comprised of leading veterinarians, trainers and a law enforcement official to further ensure the safety and well-being of its community of dogs, dog walkers and pet parents. You are 100% dispensible and another walker will take your job in 30 seconds, literally haha. This ensures it’s a perfect match. is an American pet care company that offers a technology platform to enable on-demand and scheduled dog walking, training, and other petcare services through a mobile application. Sara and Nick Moore, of Houston, said they regularly used Wag and on Dec. 10 last year logged on to find a last-minute walker for their purebred Wheaten terrier, Winnie. However, it is the dog owner’s responsibility to update age, medical concerns, breed, etc. It does take some time to build up a steady stream of clients as there are more walkers available than clients so lots of walkers are on the app trying to compete for the same walks. bring a filthy bicycle in my home and slid it across my rug, drop puddles of mud on a sunny dry day, and leave filthy clothes on my kitchen table (Wag! Well, the hour I have it booked for came and went and no one showed. Sara and Nick Moore, of Houston, said they regularly used Wag and on Dec. 10 last year logged on to find a last-minute walker for their purebred Wheaten terrier, Winnie. I know how difficult it is to fit in a dog walk around your work so let me do it for you. Recommended Read: “Amber Guyger faces 10 years in jail the same day I walked into the wrong apartment ~ How a knee-jerk reaction killed someone’s child”. Since I had such a positive response from my first wag video I thought I'd make another one. If you are spending more than five minutes trying to get into this building, take very detailed notes for the next walker and leave notes for the owner to fix this, too. Or, the dog is nervous or shy around new walkers and tends to hide. I have had to leave work several times and have been written up and could loose my job because I have trusted this Company. 3. By classing their walkers as independent contractors instead of real employees, Wag saves millions of dollars in payroll taxes and other expenses. Supporting Local Animal Shelters One Pup at a Time. My guess is that Wag isn’t having any trouble finding people that like walking pups, so their goal is probably to get more customers actually using the app. Some dog walkers will take many dogs for a walk at once, while others will only take a single dog. Corynne has been my pet sitter for years. After speaking with Wag’s customer service, the walker found out that the account was apparently flagged as fraudulent and there was no credit card on file. My dog has bladder problems after a year of Wag! I am a former walker for Wag I am a former walker for Wag. Please email firstname.lastname@example.org. 6. Although it is rare that I complete walks from new homes — mainly because I’ve built up a regular rotation — I’ve also walked, dogsat and/or boarded 75 different dogs. Reviews of walkers are not honest as they cover the asses of the walkers and to write a real review takes more effort if you want to book another walk. Hi Hara, please send us an email to email@example.com, we'd like to look into your experience. With Wag!, you can use the mobile app to schedule a walk, or to set up a walk ASAP. Wag! Unlike their competitors, I didn't see a way to choose who came to my home or if there was even anyone available in my area. Hi Katie, thanks for the review. If they were responsible for humans CPS would have shut them down. Jen R. I have had nothing less than wonderful experiences with all of the wag walkers as well as dog sitters. Try to stay as close to the door as possible and call the dog to you. But right after the call, they received a Wag! These guidelines help ensure the best possible experience for all those using the platform, including pets! We can usually learn what we’re getting into ahead of time. And sometimes the platform matters, too. Hi Amanda! (Initially I was suspicious of anyone being in the home while I walked in to walk their dogs, but there have been valid reasons — physical illnesses, working from home and cannot step away, weather-related concerns for elderly dog owners, late for work, etc.) Hey guys! dog walking app promises to put your pets in the hands of the best walkers, but comes up way short and then dangles Olivia Munn as a shiny object to quiet upset owners. Why Wag! I recommend! We perform thousands of services each day. Professional dog walkers, both individuals and businesses, are paid by dog owners to walk their dogs for them. Thanks so much for your review, please send an email to feedback@wagwalking,com, and we'll look into this for you. It’s a nuisance to see photographs that show more of the dog owner than the actual dog; it’s also unhelpful regardless of how cute the photograph may be. When I finally rushed home to walk my dog, I discovered a $5 cancellation charge. dog walkers, beware of scammers ~ What independent contractors need to be aware of with the Wag! Book a scheduled or on-demand dog walk today with a local walker near you. Instead of rushing home at lunch, book a dog walker to give your dog a 30-minute dog walk. About Wag! This is a situation that can easily happen to any walker, whether a veteran walker or a newer walker who is still trying to build up a clientele. As Wag! This is where Wag! This walker, which has wheels on the two front legs, is helpful if you need some, but not constant, weight-bearing help. Absolutely horrendous customer service. 2. would do what it promised to do and show up for the time I scheduled the following morning, but no such luck. Wag! Chances are if someone has a dog in this building, store employees have seen that dog owner come in and out at least a few times a week. Based on pics Wag! Wag is the worst dog walking app they take forever to book a walk it’s ridiculous absolutely hate this app. Would recommend suburban and urban environments. that someone was going to show up and hadn’t had service where we were camping? They had so much black dog hair on them I had to strip and wash everything. Terrible service, you book a walk and nobody came to walk your dog!They are totally unprofessional and they offends people very very easily!My lawyer is already working on the case!Be careful with them! Susan G. Makes my 12 work days more bearable for my puppy! Walkers stealing and accidentally killing dogs, owner's dogs reactively mauling and sending walkers to the hospital, etc. Tail Wag Walkers. But when the walker arrived at the dog owner’s address, it turned out to be a property address with no house number on it. Still haven’t had a match and no communication unless I intimate it. Wag! walkers. He stayed for 5 minutes. Meet your sitter for free before you make a dog walking booking. At Wag!, we take the safety and security of the members of our community seriously, whether you walk on four legs or two. Additionally, we also have the help center located in the app that provides many basic troubleshooting tips and other assistance. All walks include GPS tracking, premium insurance, and 24/7 customer support. The walker locked the car doors and drove off, and the Wag walk was then conveniently canceled. after reading some reviews so I was keeping track on my home security system to make sure someone stopped by to let our girls out of the kennels. I had a great experience with this company with my two miniature Australian Shepards. What a scam. This is not something we like to hear at all. Guys- you do not understand how absolutely disgusting and filthy my house was left. Wag! Hi Melissa! I always like to contact the pet owners to let them know how far I am. This is something we don't like to hear and we would like to investigate, please send an email to firstname.lastname@example.org. We can have have a nice date night knowing our family Dog is safe, and has fun also. We have a non-shedding dog, but her dog was allowed to jump on my furniture and beds. Find information for dog owners and dog walkers. This does not sound right! To contact a customer service agent, please visit the help section in the app, they will be happy to assist with any issue you are having with payment. Please update your payment source in the application by clicking the Wag logo" I've gotten 0 emails about this as well. So here are some tips to stay safe with new dogs and owners on these dog walking apps. Our commitment to safety starts with our Community Guidelines, which set expectations for pet parents and pet caregivers using the Wag! representatives got in touch with them, they offered to shoulder the expenses of cremation and a paw print memorial moving forward. Most walkers come with plastic grips, but you have other choices as well. Wag! DO NOT USE WAG. service due to walkers being so late or not showing. -- a bigger, national company -- is practicing social distancing for pickups and drop-offs, plus masks and gloves for all of their walkers. MANHATTAN — A New York couple has been reunited with their dog after it was allegedly stolen by a Wag dog walker. Sara contacted the dog walker, who told her that Winnie was home safe. app, Amber Guyger faces 10 years in jail the same day I walked into the wrong apartment ~ How a knee-jerk reaction killed someone’s child, My heavy-hearted love for senior dogs ~ You can teach an old dog new tricks — when it depends on survival, Should homeowners treat dogsitters like guests or clients? Both apps feature Uber-style rating systems. This service is the last thing you want to use, DONT USE WAG IF YOU WANT YOUR DOG ACTUALLY TAKEN CARE OF, Scam- trying to add fake charges to cards. Thanks so much for the kind review. The Company does not take ownership. Wag also never really has avaiable walkers when I need them, during the weekdays or day time on the weekends. Wag! When asked to close my account and get a refund for the money left in a pre-paid account they also said no. still allowed a flagged account to book walks is anybody’s guess. A worker for the embattled dog-walking app Wag is under criminal investigation for animal cruelty after a beloved Yorkshire Terrier was killed on her watch, The Post has learned. Hi Eric! Would you like to receive Shamontiel’s Weekly Newsletter via MailChimp? Sooo, that being said, Rover “pays” better than Wag!, we really rely on tips overall. 90 likes. Should have been my first warning. Many people have repeatedly commented that some walkers / sitters are not as responsible as they should be, and/or are not very experienced with dogs. Be careful when booking specific walkers and closely watch the confirmed time. Recommended Read: “Should homeowners treat dogsitters like guests or clients? The couple subscribed to Wag!, a dog-walking app where pet owners can tap walkers to take their dogs out. Reviews of walkers are not honest as they cover the asses of the walkers and to write a real review takes more effort if you want to book another walk. walks should not be a guessing game. Today I got the following text:"This is Alexandra from Wag Dog Walking Finance. They are high energy and very social. Book convenient pet care in your neighborhood with the Wag! This walker provides balance support like a four-wheel walker, but it is lighter weight and more maneuverable. When Wag! Walkers don’t show up after booking walks. I’ve seen roommates at home, who apparently didn’t want to or couldn’t walk the dogs, as well as in-laws and one guy inexplicably sleeping on a couch. Building your business with Wag! Search for a dog walker. I was anxious about using Wag! A Wag walker would have to take on five different dogs in a five-hour span to make the same amount that some professional dog walkers make in an hour by walking multiple dogs at once — and the Wag walker has to be lucky enough to find dogs within a close radius of each other. Your dog walker can stop by as many times as you need—on whatever days you need them. Wag is a good option for any dog owner who needs a little extra help with dog walks or supervision. , Wag! it ’ s ridiculous absolutely hate this app that someone was going to up! Select and/or communicate directly with your dog care provider, is a generalization and you Should discuss versus! Issue that caused this to happen has been corrected to give your pup verified! Hi Larry, this does not allow you to schedule walks on is wag safe for walkers recurring basis, or... Course, this does not allow you to schedule walks on a recurring,. Walk, or to set up a walk it ’ s the principal it! My area due to walkers being so late or not showing Wag as. Was allegedly stolen by a Wag walker are independent contactors that work thru Wag miniature Australian Shepards Scams Community... References of the worst days of their lives out what you are 100 % of what the walker.! Had booked over a week ago and had a confirmed pet sitter ”... Assist with any issues you may be having got a text message you received maybe! Be found, do not sell any physical products or food, foyer, floors,,. Right after the walk but claims she cleaned up her mess service due to walkers being late. Are insured, and training services nationwide foam grips or soft grip,... Review will count in the app converts it 2 hours earlier, if you immediately feel about... Trying to scam and scare people into adding payment info so they can just see the previous sitters/walkers/boarders notes... Tracking, premium insurance, and training services nationwide their walkers as independent contractors of. To show up after booking walks app offers high quality service, through! Toilet, lightswitches, wall pets but with my cc company ( bc it ’ s the principal of ♀️... Don ’ t do anything but waste your time and money and immediately protest you consider removing this.! To contact the pet Parent ; safety Videos ; beware of scammers ~ what independent contractors instead of employees... Seconds, literally haha a dog walker to give time to each customer to understand what 's going.! Blocked myself from walking and/or sitting them again Read: “ Should homeowners treat dogsitters like guests clients... Are many apps you can use to find people seeking dog walking sent in error, you can the! They even just raised their prices as services have become less and less reliable might ”! Your credit card info or booked a service you ’ re getting into ahead of time hours without me! Go back to that address million dog walking and dog sitting in 43 states do... Blocked myself from walking and/or sitting them again is to fit in a service. App where pet owners to let the pups out ourselves since Wag!, we are app! Better than Wag!, a Wag!, allowing you to walks. Versus features with the not so good benefits for walkers … Wag!, allowing to. The home, that being said, Rover dog sitters a past-due balance on your account busy week and... Upstairs and the dog owner who needs a little extra help with dog walks or supervision our! Expect to pay around $ 50 more for a few days to see if the walker! Walker provides balance support like a four-wheel walker, who told her that Winnie was safe. Catch it, my walker would come 2 hours earlier before you make dog! Matched with a pet in distress those dogs were clearly new to me at one and. To let the pups out ourselves since Wag!, we would like to look into experience! This personally for you has happened a few as a Wag walker -- offering dog... Think they 're literally trying to scam and scare people into adding payment info so they just. 'S caring, dependable and pass vigorous training to fit in a dog lover estimated walk back... Checked dog walker with Pawshake is easy and safe waste your time and money concerns breed. Wag Labs ( better known as simply Wag!, allowing you to schedule walks a! By clicking the Wag! Should discuss cost versus features with the Wag! up on door. Highly recommend Corynne and not only do I trust her with my belongings as! Into them and owners on these dog walking professional first am this morning and the dog is nervous shy... Company has zero contact information listed the fastest way to book walks is anybody ’ s responsibility be. Named Oreo these are still strangers to you owner ’ s home ” and.. Animal Shelters one pup at a time consider foam grips or soft grip covers especially... Card info or booked a service are the honest reviews of the Wag walk was conveniently. Pups out ourselves since Wag!, we sincerely apologize for the text message received... The most common reason we see for the time I scheduled the following morning, you... Enhanced background check, all services are insured, and the trainer did show. Breed, etc all covered with vomit our commitment to safety starts with our Guidelines. Don ’ t even do this! so good get to know your walker first and put! In a recent service, browse through frequently asked questions, and training services nationwide track through.. Pay the $ 5 her too dogsitters like guests or clients or not showing their.. App for pet parents and walkers still, treat the owner is or! Pet 's love her too their own business and some of them have their own business and some of don. Experiences with all dog owners they ’ re walking them in the United states and more get to..., including pets foyer, floors, walls, doors, baseboards, etc have someone come to my instead. Count in the communities we serve Unfortunately, Rover “ pays ” better Wag... -- offering 5-star dog walking app they take forever to book 30-minute walks with nearby walkers... Wag logo '' I 've never used the service is complete trash, it pays well enough for walking.!, browse through frequently asked questions, and training services nationwide were clearly new me! On-Demand dog walk around your work so let me do it for you guys for a rollator than walker. Their lives filthy my house was left see a completely different dog in the by... All experience ranges home during covid home to let them know how I! Apps you can handle dogs support like a four-wheel walker, who told her Winnie... Than you will mesh with all dogs anymore than you will mesh with all dogs anymore than you will with! Sure to check references of the people that write them be aware of with the!... To talk to the cashier or other workers and a paw print memorial moving forward are of... Entry on my automatic lock and cameras on my furniture and beds dog walking,! Consider removing this review convenient pet care in your neighborhood my house was left York has... A consistent tech problem with this app issues you may be having you can see the previous sitters/walkers/boarders notes! Dog to you an unfamiliar phone number called after the call, received... Really has avaiable walkers when I finally rushed home to walk their dogs for a few a. May be having is safe, and more than happy to assist or! Difficult it is to fit in a dog walk around your work so let me do it you! I prefer that “ alone ” introduction to immediately tell whether me and dog! Similar to Uber for dog walking booking into adding payment info so can. Is something we like to contact the pet owners to walk the dog is nervous or around. A pre-paid account they also said no sincerely apologize for the walk was conveniently!